Aloha Luxury Suits, Apartments +91-9205466952

Refund Policy

Aloha Wellness

At Aloha Luxury Suits, Apartments & Yoga Retreat, we are committed to providing a seamless and secure payment experience for all our guests. This Refund Policy outlines the terms and conditions governing refunds for transactions made through our official platform https://www.aloha-wellness.com .

1. Refund Eligibility

Refunds are processed based on the following cancellation timelines:

  • Full Refund: Cancellations made 30 days or more prior to arrival (applicable transaction, service, or GST charges may be deducted).
  • 75% Refund: Cancellations made between 30 and 15 days before the check-in date.
  • No Refund: Cancellations made within 15 days of the check-in date.

2. Payment Disputes

If you believe there has been an error or an unauthorized charge, we recommend the following steps:

  1. Contact the concerned merchant or business directly to request a resolution.
  2. If the issue remains unresolved, reach out to our customer support team for further assistance.

3. Support from Aloha Luxury Suits, Apartments

Our customer support team is always here to help. For general inquiries or assistance with payment-related issues, please get in touch with us .

4. Disputes & Chargebacks

In the event of disputes or chargebacks, we will thoroughly review the matter and coordinate with all involved parties—including merchants and cardholders—in accordance with applicable laws and financial regulations.

5. Limitations & Liability

While Ganges Hospitality facilitates secure online payment processing, we do not guarantee the outcome of refund requests. Our role is to ensure a smooth and transparent payment experience and provide customer support in line with our platform’s terms of service.

6. Changes to This Refund Policy

We may update this Refund Policy periodically. Any changes will be posted on our website along with an updated “Last Updated” date.

7. Contact Information

If you have questions regarding this Refund Policy or need assistance with refunds or payments, please contact us through our official support channels.